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SHANE FRANCIS DESIGNS / 02
HOSPITALITY

Better guest journeys.Stronger service teams.Smarter operations.

Hospitality succeeds through hundreds of small decisions. We work on the concepts, operating standards and service experiences that help restaurants and venues open with clarity and operate consistently.

PEOPLE · PLACES · POSSIBILITIES
Dining room and hospitality service environmentCREATIVE THINKING. CONSIDERED DELIVERY.
WHAT WE CAN HELP WITH

From concept to opening day and beyond.

We examine the experience from booking to farewell, connect service ambitions with operating realities, and establish clear priorities for teams and management.

01Restaurant, café and venue concept development
02Pre-opening planning and launch readiness
03Staff onboarding, training and service standards
04Guest journey mapping and experience design
05Front of house procedures and service improvement
06Food and beverage offer development
07Supplier coordination and operational reviews
WHAT A PROJECT MAY INCLUDE

Clear plans. Practical deliverables.

Every engagement is scoped around the needs of the project. Typical outputs include:

  1. Pre-opening or service improvement plan
  2. Training priorities and operating standards
  3. Guest journey and readiness review

Have something in mind?